Shipping & Returns

Do you want to return something? No problem! Returns are accepted for UK customers.

You can return any item for a refund within 28 days of receiving your original order.

You can also exchange your item within 28 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.

You will know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.

We will send your replacement to the original delivery address. To check or update your address details, log into My Account and click edit below your Address Book (remember to click save when you are done.

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then youll need to return the unwanted item for a refund and place a new order.

We will refund the price you purchased your item at. This includes sale items. If you would like a refund for your goods but you can not return them to us for any reason, then a refund for those goods will be at our discretion.

If you wish to return underwear, swimwear or any items marked with a + next to the product name, please do not remove the original wrapping for hygiene reasons.

All goods will be inspected on return.

The goods are your responsibility until they reach us, so make sure it is packed up properly and can not get damaged on the way!

We are not responsible for any items that are returned to us by mistake.

We try hard to accept all returns and they do not need to be in the original box or bag, as long as they are securely packed. Where possible, returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

You will have to pay for the return and pay further if an item is being swapped for a different size or colour.

We recommend you obtain proof of postage. Our returns address is: Straight Outta Clothing, Cambridge Road, Wollaton, Nottingham, NG8 1FP.

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